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FAQs

How do I install Reticare Eye Protector on my devices?

Place all the pieces from the packaging on a table or a smooth surface. Make sure you are in a dust-free area. Clean the screen of your device with the wet wipe provided, let it air dry. Make sure there are no specks of dust left on the screen. Center the Reticare protector carefully on your screen. Facing the computer, Pull Tab 1 slowly, little by little while pushing the Reticare protector from one end to the other onto your device screen (Reticare is almost like a magnet, you are just helping it stick onto your screen). Use the spatula provided, smooth out the protector and push out bubbles, if any. When you feel the protector is properly attached, pull Tab 2 off to remove the top layer of the protector. 

You can also view the installation videos as shown below (please scroll down) to see this process.

There is no protector available for my device…

There is a possibility that you won’t find the exact eye protector that is compatible with your device. However, the Universal Protectors for phones, tablets and monitors fit most devices. You can adjust or easily cut the Universal Protector to the size of your device. You only need to cover the screen (the lit part) of your device. Our experience from customers with Universal Protectors have been very positive. We are also expanding our product line every day.

How will I know which protector will fit my device, especially if you don’t have my brand listed?

It’s very easy. Just measure the width X height of your screen (the lit part only, not including the frame or the bezel) then, go to the chart available on the home page where you can find the size that will be the best fit for your device. If it’s just a little larger it is not a problem, you can easily cut it to size. If you need help in choosing the right protector, you can call us at (813) 287-4867, M-F between 9am-5:30pm EDT or send us an email at reticare@reticare.com

My screen size is larger than the biggest one you have available. How can I protect my eyes?

We have eye protection screens up to 27” however, you can purchase our glasses to use for larger monitors and when watching television. Our glasses for adults, teens and children are made from high quality materials. They do not look yellow and, in fact, our customers find them to be effective and fashionable.

Does your product protect device screens?

Yes. Reticare works like a screen protector as well. It is mainly designed to protect the eyes from High Energy blue light which is the most important factor about Reticare. Protecting your eyes from this toxic light is our utmost concern.

Does Reticare change the color or look of my device?

Our customers are very happy because Reticare is hardly noticeable and very subtle on their devices and doesn’t interfere with the color of your device. We recommend that you choose your protector based on the frame color of your device as it will provide the best look. For example, if you have an iPhone with white face, you can choose the “Visual Screen” which will cover only the screen area, hardly noticeable that you have Reticare on it. If you have a black faced phone or device you can choose the black Reticare. Our customers have also indicated how Reticare products’ practicality, ease, and uninterrupted design make it easy to protect their eyes, especially their children’s eyes, from high energy light..

Does Reticare impact in any way the scrolling function of my devices?

No. In fact, Reticare is touch sensitive and it is easy to scroll when using your devices.

Is Reticare easy to place on my device?

Yes, we recommend that you watch the videos provided for you below before you receive your Reticare so you can see how simple it is to place it on your device.

How can I pay for my order online?

You can pay for your order using your credit card, debit card or PayPal.

When will I receive my order?

You can expect delivery of your order between 5-7 business days. If you have not received your order within this time period, please call us at (813) 287-4867, M-F between 9am-5:30pm EDT.

Why is there two versions of some of the laptops and monitors?

If you see that we have two versions of 19 inch or two versions of 24 inches, etc…this is because there are different ratios for some devices with slightly different screen sizes. The best way to find out which Reticare eye protector you need is to measure the Width” X Height” (in inches) of the lit part of your screen (not including the frame). Once you measure it, you can see which of the versions would be the best fit for your device. If you still are not sure, you can always call us at 813 287 4867.

Why is versions of iPhones are listed under the same Reference number? (For example iPhone 6 Plus and iPhone 7 Plus both have the same reference number).

In this case, different versions of some of the iPhones are the same screen size while they are different in function. For example the iPhone 6 is the same screen size as the iPhone 7. We have separated them for you to find it with ease on the website however, they may have the same item number because of these reasons. If you still are not sure, you can always call us at 813 287 4867.

 

 

How to Install Reticare

It is VERY IMPORTANT to view the Easy Install Video for the category of your device before installing, in order to achieve the best results.

Smartphone

Tablet

Monitor

Universal